Return Policy
I S L I F E®
Return Policy
Effective Date: 06/01/2023
1. General Information
We at ISLIFE want you to be fully satisfied with your purchase. If you are not completely satisfied, we offer returns and exchanges based on the conditions outlined below. Please read our policy carefully to understand your rights and options.
2. Eligibility for Returns and Exchanges
Returns: We accept returns within [Insert number of days, e.g., 30 days] from the date of purchase. To be eligible for a return, the item must be unused, in the original condition, and in its original packaging.
Exchanges: We offer exchanges for items that are defective or damaged upon receipt. If you wish to exchange a product for a different size, color, or item, the exchange must be made within 30 days from the date of purchase, and the item must meet the eligibility criteria.
Non-returnable Items: Some items, such as personalized or final sale products, may not be eligible for return or exchange. Please check product descriptions for specific details.
3. How to Make a Return or Exchange
- Return Process:
Contact our customer service team at [Insert email address or phone number] to request a return authorization. Provide your order number, reason for the return, and the condition of the item. Once approved, you will receive instructions on how to return the product to us.
- Exchange Process:
For exchanges, please follow the same process as for returns. If the item you wish to exchange for is in stock, we will ship it to you once we receive the returned item. If the exchange item is out of stock, you will be offered a full refund or credit toward another purchase.
4. Return Shipping Costs
Return Shipping: The cost of return shipping is the responsibility of the customer, unless the return is due to a defective or damaged item. Exchange Shipping: We will cover the shipping costs for exchanges if the item is defective, damaged, or incorrect due to our error. For exchanges due to personal preference (e.g., size or color), the customer is responsible for return shipping costs.
5. Refund Process
Refund Method: Refunds will be issued to the original payment method used for the purchase. If you paid by credit card, please allow 7-10 business days for the refund to appear on your statement. Refund Amount: The refund will include the purchase price minus any shipping fees, if applicable, unless the return is due to our error.
6. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at [Insert email address or phone number]. We will arrange for a return or exchange and cover the shipping costs associated with the return.
7. Order Cancellation
Orders can be canceled before they are shipped. Please contact our customer service team immediately if you wish to cancel your order. Once the order has been shipped, it cannot be canceled, but you can initiate a return once the item is received.
8. Final Sale Items
Certain items are final sale and cannot be returned or exchanged. These items will be clearly marked on our website as non-returnable. Final sale items include, but are not limited to, sale items, personalized items, and certain accessories.
9. International Returns and Exchanges
For international orders, the customer is responsible for any return shipping fees, customs duties, and taxes. Please check with your local customs office for more information on return policies and potential fees.
If you have any questions or need assistance with a return or exchange, please contact our customer service team.
